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Once theĬredentials are validated, it’s an open door for fraudsters to harvest the details they need to establish credibility when attempting to social engineer their victim.
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Password reset attempts are another growing route to gaining control of victims’ accounts - our analysis shows one in eight reset requests is now a suspected fraud attempt. Our Cybercrime Report shows around 1.6 billion high-velocity bot attacks taking place in just the second half of 2021, targeting sectors with less robust controls, including the communications, mobile and media services (CMM) sector – which sawĪttack volumes soar by 894% - as well as e-commerce and gaming companies. Phishing or smishing attacks harvest victims’ login credentials – username and password combinations – before testing them on an industrial scale via sophisticatedīot attacks. And they don’t have to compromise bank-level security to obtainīroadly speaking, the scam process starts around five steps back from the financial sector.
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The fact is, fraudsters only need a few key details to commit fraud, for example, the name of the bank, the day of the month a Direct Debit is paid and the last four digits of a payment card. APP fraud is the hardest fraud to detectĪnd prevent because it’s perpetrated through the genuine customer themselves, using their normal device – to all intents and purposes, nothing looks suspicious. Impersonation fraud uses people’s misappropriated personal information to gain their trust and, combined with some convincing bravado, manipulate them into making payments or handing over control of their accounts. APP fraud now represents close to half of allįraud, driven in large part by social engineering scams. The latest fraud statistics from UK Finance show almost 200,000 Authorised Push Payment (APP) scams were reported last year, with net losses up 39%.
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Native younger generations – 79% of whom, for example, admit to sharing TV streaming service passwords – and by proxy, the wider challenge facing banks in the fight against fraud.Īs we’re all too aware, fraud continues to grow in the UK. However, it also reveals the trusting nature of the digitally On one hand, this is great news for banks and validation of the billions of pounds invested over the past 10 years on technology to strengthen fraud defences and improve security and authentication.
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And most notably, they trust TV streaming services, more than they trust their bank. The same group also trust messaging apps, investing services and gaming providers more than This was borne out in the fact that nearly three-quarters (72%) of Gen Z said they trust social media companies overall, compared to less than half of those over 55s. For example, 70% of those aged 55+ trust the banking industry most, compared with less than half of Gen Z – those aged 16-24 – who are far more accommodating of newer and online-only fintechs and challengers. That said, there are generational differences. Moreover, banking stands head and shoulders over other sectors – around twice as likely to be trusted with people’s personal details than the police or the government and more than three times as likely as online retailers and TV streaming platforms. Two-thirds of UK adults (60%) said they trust banks most to keep their personal details safe online. Banks got the highest share of votes (86%) from consumers when asked which sectors they most trust overall, and nearly The banking sector was named the most trusted overall by UK consumers in a recent study into digital trust by LexisNexis Risk Solutions.